Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Memory to Song at memorytosong.com.

Personal information we collect

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the site, we collect information about the individual pages or products you view, the websites or search terms that referred you to our site, and how you interact with the site. We call this automatically collected information "Device Information."

We collect Device Information using the following technologies:

Cookies – Data files placed on your device or computer that often include a unique anonymous identifier. To learn more about cookies and how to disable them, see "All About Cookies."

Log files – Track actions taken on the site and collect data such as IP address, browser type, Internet service provider, entry and exit pages, and timestamps (date and time).

Web tags, tags, and pixels – Electronic files used to record information about how you browse the site.

When you make or attempt to make a purchase through the site, we also collect certain information about you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (including credit card numbers)
  • Email address
  • Phone number

We call this information "Order Information."

When we use the term "Personal Information" in this Privacy Policy, we refer to both Device Information and Order Information.

How we use your personal information

We use Order Information to:

  • Process orders placed on the site (including payment processing, organizing delivery, and sending invoices and order confirmations)
  • Communicate with you
  • Verify orders to detect any potential risk or fraud
  • Provide you with information or advertisements about our products or services, according to your preferences

We use Device Information to:

  • Detect potential risks and fraud (including your IP address)
  • Improve and optimize our website (for example, by analyzing how customers browse and interact with the site and evaluating the success of our marketing and advertising campaigns)

Sharing your personal information

We share your Personal Information with third parties to help us use it as described above.

For example:

  • We use Shopify to run our online store – you can learn more about how Shopify uses your data in its Privacy Policy.
  • We use Google Analytics to understand how customers use our site – more information is available in Google's Privacy Policy. You can also disable Google Analytics.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or any other legal request for information, or to protect our rights.

Behavioral advertising

As described above, we use your Personal Information to offer you targeted ads or marketing communications that may interest you.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) educational page.

You can opt out of targeted advertising via:

  • Facebook – Facebook Advertising Settings
  • Google – Google Advertising Settings
  • Bing – Bing Advertising Settings

You can also opt out through the Digital Advertising Alliance's opt-out portal.

"Do Not Track" signals

Please note that we do not change our data collection and use practices when we detect a "Do Not Track" signal from your browser.

Your rights

If you reside in the European Economic Area (EEA), you have the right to:

  • Access the personal information we hold about you
  • Request correction, update, or deletion of your personal information

To exercise these rights, please contact us at the details below.

Please note that we process your information to fulfill contracts we may have with you (for example, if you place an order on the site) or to pursue our legitimate business interests described above. Your information may be transferred outside Europe, including to Canada and the United States.

Data retention

When you place an order on the site, we keep your Order Information in our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Minors

This website is not intended for persons under the age of 18.

Contact

For more information about our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us by email at:

info@memorytosong.com

Klarna

To offer you Klarna payment options, we may share certain personal information with Klarna, such as your contact details and order information, so that Klarna can assess your eligibility for its payment methods and tailor the options presented to you.

General information about Klarna is available on its website.
Your data will be processed in accordance with applicable data protection laws and Klarna's Privacy Policy.